Types of personal information we collect
We collect and store personal information that you give us when you shop on our Site, register on our Site, complete an application, request a catalog, place an order, enroll in a promotional or rewards program, or send us an e-mail. This information may include your name, mailing address, e-mail address, telephone number, fax number, credit card number and expiration date, and other optional demographic information. If you respond to a sweepstakes or contest, we will ask you to verify that you are old enough to participate.
How we use and share personal information
In general, we use your personal information to provide services and customer support that you request, and to customize, measure, and improve the website's content and interface. We use the personal information we collect to process your orders, to identify you within our systems, to contact you if we have questions about your order, and to notify you about new products or promotional programs.
We share your personal information within Franklin Goose, it affiliates and with third parties that perform services for us or on our behalf (for example, credit card companies, financial institutions, and shipping companies). We may share your personal information when, in our judgment, we believe it is necessary or appropriate to prevent fraud, injury, or harm to persons or property, to protect our rights or the rights of others, to comply with applicable laws and regulations, or as otherwise required by law. Personal information may be transferred in connection with a business transition, such as a merger, acquisition, or asset sale involving any Franklin Goose business or asset to which the information pertains. We limit the scope of the information provided to third parties, and we allow its use only for the purposes for which it was disclosed.
We do NOT use your personal information for third party marketing purposes. For example, we do not sell or rent your personal information to third parties known to produce bulk or spam mail without your permission.
Special information for Site shoppers
You have many choices with regards to the management of cookies on your computer. All major browsers allow you to block or delete cookies from your system. To learn more about your ability to manage cookies and web beacons, please consult the privacy features in your browser.
How to let us know about your preferences
Franklin Goose provides customers with marketing and promotional materials via e-mail, mail, telemarketing, and fax. If you'd prefer not to receive these materials, let us know using the instructions included in the following Q & A:
Q. How can I contact Franklin Goose?
A. You may contact us using any of the following options:
Send an e-mail to us at firstname.lastname@example.org
Q. How can I avoid receiving marketing materials.
A. To remove your name from our marketing lists, please follow the instructions noted below. Click on the "unsubscribe link" located in all of our promotional e-mails. Requests to opt out of promotional e-mails will be honored within 5 business days.
Postal Mail, Fax and Telephone – Call, write, or send an e-mail to Franklin Goose, using the contact information provided above. When submitting a request by telephone or mail, please be sure to include all of the contact information you have ever used or provided to Franklin Goose even if it is no longer current, including:
All e-mail addresses
All telephone numbers
All names and addresses, including city, state, and zip code
Q. I'd prefer not to have my name and postal mailing address shared with other companies for marketing purposes. What should I do?
A. If you'd prefer not to have your name and postal mailing address shared with other companies, let us know in writing via e-mail, fax, or letter using the contact information provided above. Please be sure to include your name and postal mailing address as well as specific instructions.
Accessing and amending personal information
It is important that our databases are accurate and current. To review and make any appropriate changes or deletions to information about you, please contact us in one of the ways provided above.
To protect your personal information, use unique letters, numbers and symbols to create your password and do not disclose your password to anyone. If you share your password, you are responsible for all actions taken in the name of your account. Thus, if you share your password, you may lose control over your personal information and may be subject to legally binding actions taken on your behalf. If your password has been compromised, we recommend that you take measures to notify Franklin Goose and change your password.
Our Security Measures to Protect Information
To help protect the privacy of data and personally-identifiable information you transmit through use of this Site, we maintain commercially reasonable physical, technical and administrative safeguards. Your information is stored on servers located in the United States. We restrict access to your personally-identifiable information to those employees who need to know that information to provide benefits or services to you. We filter and automatically scan messages before they are sent for viruses and other illegal or prohibited content.
Our Site is a general audience site, and we do not intend to market to or collect, nor do we knowingly collect, personal information from children under the age of 13. Unfortunately, we cannot always determine the age of a visitor to our Site or the sender of an email.
Updated: November 3, 2011